About the Role 

We are looking for a motivated Level 1/2 Help Desk Support Engineer to join our team. If you have a passion for technology, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you! 
 

Key Responsibilities 

• Provide Level 1 and 2 technical supports via phone, email, and remote access 

• Troubleshoot hardware, software, and network issues 

• Set up and maintain support office and frontline user accounts, email, and permissions 

• Assist with system upgrades, patches, and installations 

• Document technical issues and resolutions in the ticketing system 

• Deliver excellent customer service and escalate complex issues when required 

• First point of contact with existing vendors 

About You 

• Experience working in a business with large volumes of frontline new user registrations is highly advantageous 

• 1-2 years of experience in an IT support role (or relevant qualifications) 

• Strong knowledge of Windows operating systems 

• Experience with Microsoft 365, Active Directory, and remote desktop tools 

• Understanding of networking basics (DNS, DHCP, VPN, Wi-Fi) 

• Excellent problem-solving and communication skills