Our Purpose

At United for Care our focus is on helping people with disabilities to achieve fuller, better lives. United for Care offers independent living opportunities, to enable members of the community living with complex disabilities to live in individual apartment accommodation with the provision of 24-hour support.

Come and join us! 

We are seeking a dynamic Client Success Coordinator who thrives in a fast-paced environment, adept at multitasking. Joining our friendly, driven, and compassionate team, where you'll play a pivotal role in fostering our inclusive culture.

As a Client Success Coordinator, you will support internal and external stakeholders to ensure all Clients transitioning into one of our homes has the best experience possible.

Responsibilities

1. Assist in completion of administration required for onboarding new Clients, in line with NDIS compliance requirements

2. Assist in completion of updating administration required during review periods, in line with NDIS compliance requirements

3. Build rapport with external stakeholders during transition, and review processes to strengthen relationships

4. Maintain system data integrity for all Client files

5. Facilitate meetings to ensure all workflows are managed and 100% compliance is achieved

About You

You will thrive and succeed in our team by bringing the following experience to this position:

• Qualification in disability, mental health, or related field (desirable)
• Min. 2 years’ experience in a similar administration role, working with strict regulatory compliance guidelines 
• A clear understanding of professional confidentiality
• Demonstrated ability to set priorities, meet deadlines, working with minimal supervision and ability to work under pressure
• Effective verbal communication skills and a demonstrated ability to produce clear written documentation  
• Strong interpersonal skills to collaborate as part of a diverse team

Ideally, you’ll have a good mix of the above but no need to tick every box!

Your application for this position will require you to have:

• NDIS Worker Screening Clearance