Alexandria
Software Systems Manager
Oversee critical systems like M365, Salesforce and Power Automate, ensuring top performance and seamless operations across our business
About Us:
United for Care is a fast-growing organisation in the NDIS Sector, dedicated to improving the quality of life for individuals with disabilities. As we continue our journey of expansion, we are looking for an experienced and innovative Software Systems Manager to join our team. In this pivotal role, you will be responsible for maintain the seamless performance of our IT systems, driving continuous improvement and providing essential support to the broader business.
Key Responsibilities:
- Maintain and support across all software systems, including M365, Sharepoint, Salesforce, Xero
- Ensure applications are up-to-data and properly configured
- Troubleshoot and resolve software related issues
- Leverage Power Automate and Azure functions to streamline processes
- Work with Javascript to develop custom solutions
- Oversee operation of all hardware, including servers, workstations and networking equipment
- Secure internet and printing services across work sites within Sydney
- Monitor and protect the organisation against data breaches and cyber threats
- Provide technical support to staff and addressing all IT-related issues
- Maintain a helpdesk system to track and resolve support requests efficiently
- Prepare regular reports on system performance, security incidents and key IT metrics
Requirements:
- Proven experience in IT management, specifically in maintaining and managing software systems and hardware infrastructure
- Expertise in Microsoft 365, Salesforce and other business-critical applications
- Hands-on experience with Power Automate, Azure Functions and JavaScript
- Strong troubleshooting skills with a track record of resolving software and hardware issues
- Knowledge of data management and security protocols, including monitoring for breaches and protecting sensitive information
- Experience providing technical support, managing helpdesk services
- Ability to document IT processes and prepare performance and security reports
- Locations
- Alexandria
- Employment type
- Full-time
Alexandria
Alexandria
Software Systems Manager
Oversee critical systems like M365, Salesforce and Power Automate, ensuring top performance and seamless operations across our business
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