About the Role:
We’re seeking an Operations Manager in Home and Community to oversee client intake, service delivery, and team management for our Community Participation and In-Home Care programs.

This role is central to our operations, helping drive growth, ensure compliance, and enhance service quality.

Why Us? 

• Career Growth and Impact: Advance your career while empowering individuals to live more independently

• Leadership & Professional Development: Learn from sector-leading disability experts and enhance your skills through our comprehensive developement programs 

• Wellbeing First: Prioritise your mental health with free access to our premium Employee Assistance Program 

• Exclusive Perks: Enjoy amazing discounts and cashback offers from top brands.  

• Referral Rewards: Earn generous bonuses through our Employee Referral Program  

Key Responsibilities:

• Manage day-to-day operations across Community Participation and In-Home Care programs.

• Resolve operational challenges to maintain seamless client service.

• Oversee the intake process for IHC participants, ensuring smooth onboarding and a seamless handover to Case Managers.

• Address client inquiries promptly and engage new referral sources to support growth.

• Conduct regular performance reviews, offer feedback, and identify training needs for staff development.

• Manage incidents, complaints, and risks, ensuring prompt documentation and resolution.

• Assist in analysing service trends and identifying growth opportunities for IHC and Community Participation programs.

• Prepare reports on program performance for senior leadership and contribute to strategies for service expansion.

Qualifications and Experience:

• Proven experience in a similar role within NDIS, Aged Care, or healthcare services.

• Strong experience across case management

• Direct experience leading and mentoring teams

• Strong leadership, mentoring, and team management skills.

• Excellent understanding of client intake processes, risk management, and compliance standards.